INTEGRATED ANNUAL REPORT 2021/2022

Strategic presentation of the group

A NEW GENERATION OF CLIENTS


Beyond the changes observed in the context of the Covid pandemic (which have mainly accelerated pre-existing trends), consumers of high-end spirits have changed in recent years. More connected, from the upper middle classes, younger - millennials of generations Y and Z  - they are looking for knowledge - about the spirits their history, the know-how behind them,  and differentiation - but also while also demanding more transparency for transparency on product quality. Our clients are also looking for a more convenient way of buying our spirits (growth of e-commerce), as well as more services, an enhanced shopping experience and a tailor-made offering.

New demographic
  • Emergence of an affluent middle class
  • Rise in the number of well-off households
  • Younger clientele: millennials (generations Y and Z)
New consumer trends
  • "Drinking less, but better"
  • Increasingly sophisticated demand
  • Better knowledge of spirits
  • Interest in origins, know-how and authenticity
  • Demand for transparency in terms of ingredients and respect for the environment
  • Search for "meaningful brands" in step with their values
  • Globalisation and digitalisation of consumption patterns
Proliferation of distribution channels and new technological challenges
  • Proliferation of distribution channels (e-commerce, travel retail, direct, etc.)
  • Growing importance of CRMs
  • Personalisation of customer service
Increased mobility*
  • Growth in international mobility
  • Development of Travel Retail

* Observed in recent years but pending with the Covid pandemic.